Our Approach

Headstrt is a peer learning global community that empowers engagement between its users online through Real-Time Messaging, Audio/Video chats, In-Person meetings. While as a platform we continually guide our users on how to make the best use of the platform through:

• Code of conduct guidelines

• Establishing publishing guidelines & community guidelines

• Sharing a symbiotic vibe through our Social Media presence

• Communicating the same values through our assets, communication, and support whenever we have a chance

While all the above is a testimony to how seriously we take Trust and safety as a core part of our consumer experience, there will always be a fraction of users who would try to abuse the system or fail to understand its cultural fabric. In these cases, we would like to point out to our ecosystem that we will have to work together as a team to minimize such incidents that negatively affect the consumer experience in our ecosystem and project an image for Headstrt that we are clearly not. The company management would like to assure all its users that Headstrt is incredibly committed to improving the quality of our product & services by alerting and blocking faulty users who deliberately damage or adversely affect the quality of consumer experience for other users. 

 

Shall you see such actors, then we encourage you to report it to us through our App or support page. Headstrt is prepared to take action by cautioning users or even temporarily or permanently blocking them from our system. Please note it is the sole discretion of Headstrt to temporarily or permanently block fraudulent or impersonated profiles with or without notice.

 

Over time, we want to use Data & Algorithms to help us navigate & minimize cases of misrepresentation, un-professional/dis-respectful behavior

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Our Principles

On Headstrt, you should feel safe expressing your views with insights, comments, profile description and messaging. We want our users to discover a wide variety of voices and perspectives, and for that reason, we encourage insights even on controversial subjects. So it’s our job to make your experience as safe as we can. But if you do experience abuse or harassment on Headstrt, that can jeopardize your freedom of expression, Headstrt will respond back with action against abusers or faulty users. We won’t let Headstrt be a place where you are intimidated, harassed, or silenced.

 

Here are the principles that guide us in creating a culture of trust, safety, and respect.

• Headstrt will always be a community that empowers its users to share wisdom with others in the network

• We value all insights till the time they are constructive, original and accurate

• We treat everyone equally: the same Headstrt policies apply to all

• You have the right to express yourself on Headstrt if you adhere to these principles

• We have a Session cancellation policy that we will abide by at all times, to save users time as well as money when they feel engaging is partnership is not much beneficial

• Remember to report a user or a complaint if you feel that a particular person violated our policies or conducted poorly or defrauded you, we will take prompt actions the user who violated our community guidelines by likely permanently blocking them from Headstrt

 

Our Suggestions:

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Ratings & Reviews: 

Look through ratings/reviews from past users to help find the right mentor/mentee for yourself. You’ll see review on several quality dimensions, like cleanliness and accuracy, and detailed reviews with authentic feedback about the experience. Mentors & Mentees can only submit a rating after they’ve completed an actual partnership, so you know the feedback you’re seeing is based on actual experiences.

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Get your questions answered:

Our secure messaging tool is a safe and easy way for you to ask a mentor any questions you have about their insights or expertise before you book a partnership with them. After booking, you can also message your Mentor to coordinate the meeting schedules and stay in touch throughout your session.

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Always communicate & pay on Headstrt:

Keep yourself, your payment, and your personal information protected by staying on our secure platform throughout the entire process—from communication to booking and payment. You should never be asked to wire money, provide credit card information or otherwise pay a user directly. If you are, please report it to us immediately.

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We’re here for you 24/7:

If you still see safety & major concerns over certain objectionable user activity or payment issues, please do send us an email at help@headstrt.com and our support team is happy to help you out.

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