Introduction

Headstrt is an Expert Economy platform and we always want to be a top choice for our existing & potential users when it comes to pursuing mentoring sessions. We intend to achieve and maintain this high bar because:
 

1. It’s a part of the company mission to empower and foster quality and sessions b/w Clients & Experts

2. It’s only fair for the Clients to get that good response and participation as they have chosen to invest their hard-earned money in you (Experts) and our platform

3. This helps our Expert's grow faster and get more bookings on Headstrt 

 

The trust Clients have in us is something we take great pride in and want to continue to treat it amongst our top priorities to exceed our user’s expectations when it comes to platform experience. 

 

The way we execute on the above is by setting expectations for Experts across any session at Headstrt. The below section will walk us through some policies we have set for Experts while they guide & interact with members on our platform. 

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Expert Requirements

1. Tardiness:
   Always strive to start meeting on time, as no one deserves to be waiting for their session, even more so when they have booked appointments in advance and have already paid the entire mentoring fees. Our Algorithms will track this behavior with the mentor’s behavior and would reward timeliness and penalize being late to the meetings, with possible reductions in future mentoring fees.
    

2. Politeness & Decency:
   We take conduct and communication seriously and expect Mentors to communicate fairly, maintaining objectivity and responsible communication. Any instance of Sullying, misleading, swearing, shouting will lead to penalties in the form of mentee ratings and reduction of future Session fees for the Experts. Experts who have complaints against them in regards to the same from 5 or more Clients will be temporarily or permanently banned from our platform.

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1. Hanging up:
   All Session calls will end automatically at the end of the stipulated meeting duration for that call. Ending the call early is solely a prerogative of the Clients. If an Expert is found doing the same, then Mentee does have the right to request a partial refund for the unlapsed time. Requesting a partial is solely at the discretion of Mentee if the call was terminated by the Expert

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1. Mis-leading or Deception or Unlawful Advisory:
   As a platform, we strive to maintain a high bar for Trust & Safety and expect our users to make our community stronger by complying with our community Guidelines, Publishing Guidelines, and other platform policies. While most of our users and in complete agreement with these policies and their enforcement, there would always be a fraction of users who are abusive of any policies. If Experts are proven to be soliciting illegal information, deceiving, or bringing damage to mentees with deceiving or deliberately harmful information, as indicated by local laws of the Mentee’s country. Experts who have complaints against them in regards to the same from 5 or more Clients will be permanently banned from our platform. 
    

2. Breach of Privacy:
   Either party are expected to respect each other’s privacy by not recording Audio/Video calls of the other side without the written consent of each other. Headstrt has a no-inbuilt feature on its App for recording conversations and if the Clients/Expert tries to use any feature from their device outside, they are certainly being disrespectful to their counterpart and possibly something illegal to as per laws of several counties. Users who have complaints against them in regards to the same from 5 or more users will be permanently banned from our platform. 

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Conclusion

We realize that the above policies seem strict and restrictive, but you can absolutely have a great experience with Headstrt without engaging in any of the above “undesirable” & unsuitable activities. While we want our users to reap great value from our App & services, but we also want to ensure that this remains an untroubled & secure experience for all of them. If you see find yourself in sessions with opposite users who are failing to comply with our community guidelines, Trust & Safety, and publishing guidelines then kindly report them to us and we will undertake corrective actions to be able to serve you better.